Privacy Policy

Your privacy matters to us. This Privacy Policy explains how ladylove.com.my ("we", "us", "our") collects, uses, discloses, and protects your personal information.

1. Information We Collect

1.1 Personal Information

We may collect personal data that you provide when using our services, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account username and password (hashed)

1.2 Payment Information

When you make an online payment, payment information is processed by our payment gateway. We do not store complete card numbers or sensitive authentication data on our servers. Payment processors may collect cardholder name, encrypted card numbers, transaction amount, and verification data.

1.3 Automatically Collected Data

We automatically collect certain technical information, including IP address, device type, browser type, pages visited, and cookies. This helps us improve and secure our services.

2. How We Use Your Information

We use collected information to:

• Process orders and payments
• Deliver products and services
• Respond to customer inquiries
• Prevent fraud and abuse
• Send transactional communications (receipts, updates)
• Provide marketing communications (with your consent)

3. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Payment processors and banks (to complete transactions)
• Shipping carriers (to deliver goods)
• Service providers who help run the website (hosting, analytics)
• Law enforcement or regulators when required by law

4. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and advertising. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data (e.g., SSL/TLS, access controls). However, no internet transmission is completely secure.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Subject to local law, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at the details below.

8. International Transfers

If your data is transferred outside your country, we will protect it with appropriate safeguards in accordance with applicable law.

9. Children

Our services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

10. Changes to this Privacy Policy

We may update this policy occasionally. The "Last updated" date above will reflect changes. Continued use indicates acceptance of the updated policy.

11. Contact

If you have questions or wish to exercise your privacy rights, contact us: