Return and Refund Policy

1. Return Period

You have 14 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Intimate apparel, lingerie, and swimwear
• Earrings and pierced jewelry
• Sale or clearance items marked as "Final Sale"
• Gift cards
• Personalized or custom-made items

3. How to Initiate a Return

To return an item, please follow these steps:

• Contact our customer service team at [email protected] within 14 days of receiving your order
• Include your order number and reason for return in your email
• We will provide you with return instructions and a return authorization number
• Pack the item securely in its original packaging
• Ship the item back to the address we provide using a trackable shipping method

4. Refund Process

Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days
• Original shipping costs are non-refundable
• You are responsible for return shipping costs unless the item is defective or we made an error
• Refunds may be subject to processing times and fees charged by payment providers

5. Exchanges

If you need a different size or color, please contact us at [email protected]. We will help facilitate an exchange if the item is available in stock.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damaged item and packaging
• We will arrange a replacement or full refund, including return shipping costs

7. Order Cancellation

You may cancel your order before it has been shipped. Once an order has been dispatched, our standard return policy applies. Please contact us immediately at [email protected] if you wish to cancel an order.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

This policy is subject to change without notice. Please review this page periodically for updates.